Regarding a service issue, we are talking to Surfline. – NCA

Tuesday 25th of June 2024

Regarding a service issue, we are talking to Surfline. – NCA

The National Communications Authority (NCA) says it has noted “with grave” concern inquiries by the public regarding Surfline’s operations and service outage.

The Authority confirmed that it is aware of Surfline’s service outage and has been engaging with the company to offer support to ensure that subscribers involved are protected.

“The Authority has in the past several months continued engagement with Surfline following a formal communication by the company to shut down its Radio Access Network due to some operational challenges,” it said in a statement on Friday.

 

It added that its engagements with Surfline were intended to give the company the opportunity to:

  1. Resolve issues concerning its indebtedness to its Service Providers
  2. Publish information on its service outage to its subscribers
  3. Ensure that customers who have purchased data plans do not lose their data, and where applicable, appropriate compensation paid by Surfline to customers for any loss of service
  4. Commence the process to initiate bulk-delinking of Surfline SIMs from the Central SIM Database in the event the company fails to resume its operations and in relation to this, enable consumers to keep only their registered active SIMs.”

The NCA says it is working for the successful implementation of the aforementioned ongoing regulatory measures.

It assured the general public, particularly subscribers of Surfline of its sustained commitment to protect the interest of all users of telecommunications services as well as stakeholders within the Industry.


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